Position:- IT Operational Manager
Department:- Technology department
Direct Superior:- GM
Level
Promotion:- General Manager
Direct Subordinate:- Senior Developer
Summary: – The IT Operational Manager is responsible for the day-to-day operations of the Technology Department, ensuring the smooth and efficient delivery of technology services and projects. The IT Operational Manager oversees team structure, timelines, process documentation, and cross-functional collaboration.
Work Detail :-
- Manage department goals and strategy alignment with the overall company vision and objectives.
- Supervise all ongoing tech projects, ensuring adherence to timelines, budgets, and quality standards.
- Oversee the entire software development lifecycle, from planning and design to deployment and maintenance.
- Develop and maintain comprehensive project plans, resource allocation strategies, and risk mitigation plans.
- Approve releases and deployment plans, ensuring thorough testing and adherence to quality assurance protocols.
- Maintain comprehensive SOP documentation and internal system guidelines for all technology-related processes.
- Coordinate effectively with other department heads to align technology solutions with business needs.
- Manage the Technology Department budget, optimizing resource allocation and controlling expenses.
- Manage vendor relationships, negotiating contracts and ensuring service level agreements are met.
- Oversee the deployment, maintenance, and optimization of CI/CD pipelines.
- Lead the implementation of new technologies and systems to improve efficiency and productivity.
- Foster a culture of collaboration, innovation, and continuous improvement within the Technology Department.
- Conduct regular performance reviews and provide feedback to team members.
- Identify and address any skill gaps within the team, providing training and development opportunities.
- Stay up to date with the latest technological trends and best practices.
- Approve project initiation documents, QA signoffs, and deployment schedules.
- Monitor KPIs related to delivery, stability, and innovation also Make data-driven decisions to improve individual and team performance.
Job requirement
Education Background:- BSC or above/MSc is preferred, Major Bachelor’s degree in information technology, Computer Science, Computer engineering or a related field
English Requirement:- Excellent
Level of technical titles:- Senior developer along with leadership
Work experience requirement Three-year management experience or above
Knowledge and skills requirement
- Strong understanding of Agile methodologies, Git version control, and the software development lifecycle.
- Proven ability to manage projects, lead teams, and solve problems effectively.
- results-oriented, proactive
- excellent communicator
- strong leader
- collaborative, and adaptable.
- Strategic thinker
Performance assessment:- once, assessment period:- monthly